08.30: Registration opens

10.00 - 10.50: Official opening ceremony

- H.E. Dr. Supachai Panitchpakdi, Secretary-General of UNCTAD
- Datuk Victor Wee, Secretary General, Ministry of Tourism Malaysia
- H.E. Ishaq Khan Khakwani, Minister of Information Technology and Telecom of Pakistan
- H.E. Kim Hak-Su, Executive Secretary of UNESCAP [35 KB]
- Y. B.  Tan Sri Datuk Chong Kah Kiat, Deputy Chief Minister and Minister of Tourism, Culture and Environment of Sabah

10.50 - 11.05: Signing ceremony of partnerships and projects with UNCTAD, in the presence of Dr. Supachai Panitchpakdi

11.05 - 12.30: ICT - its impact and role in tourism

Panelists:
 • Mr. Peter Fröhler, Focal Point WSIS, UNCTAD [183 KB]
• Mr. Auggaphol Brickshawana, Deputy Governor for Policy and Planning of the Tourism Authority of Thailand [2'573 KB]
• Mr. Barry Ridgway, Government Industry Director, Microsoft Asia-Pacific [1'988 KB]
• Mr. François Bédard, CIFORT Director, University of Quebec in Montreal, Canada [2'792 KB]
• Mr. Sanjay Kothari, Additional Director General, Ministry of Tourism and Culture of India [37'329 KB]

Facilitator: Mr. Jens Friis Jensen, Associate Professor, Roskilde University, Denmark

Questions and answers

• Economic opportunities created when using ICTs in an efficient and cost effective manner
• Challenges to be addressed when introducing ICTs in tourism management
• Experiences in countries and in commercial enterprises in the area of ICTs; measuring impact in daily business

12.30: Lunch with an introduction to the region of Sabah

Hosted by the Yayasan Sabah Group, for the State Government of Sabah, Malaysia

14.15 - 15.30: ICT for sustainable tourism

Panelists:
• Mr. Richard Leete, Resident Representative, UNDP Malaysia [75 KB]
• Mr. Reza Azmi, Director, Wild Asia [36'053 KB]
• Mr. Xu Jing, Regional Representative for Asia and the Pacific, UNWTO
• Mr. Albert Teo, Managing Director, Borneo Eco Tours / Ecoclub member [1'748 KB]

Facilitator: Mr. François Bédard, CIFORT Director, University of Quebec in Montreal, Canada

Questions and answers

• Being innovative to new trends - such as ecotourism, adventure or cultural tourism - through ICTs
• Sensitizing strategies and tourist behavior to environmental issues with ICT tools
• Creating new opportunities with sustainable revenue-generating tourism strategies

15.30 - 16.45: ICT for tourism SMEs: a partnership-building approach

Panelists:

• Mr. Amran Hamzah, Head of Tourism Planning Research Group, Faculty of Built Environment, Universiti Teknologi Malaysia [702 KB]
• Mr. Hugo Bottelier, Regional Head of New Channels, Visa International [213 KB]
• Mr. Ian Anderson, Senior Advisor, Regional Sustainable and Development Department, Asian Development Bank [702 KB]
• Mrs. Niracharapa Tongdhamachart, Vice President Technology Transfer, Software Industry Promotion Agency, Thailand [643 KB]
• Mr. Roger Harris, Founder, Asian Encounters, Hong Kong SAR People's Republic of China [1'771 KB]

Facilitator: Mr. Peter Fröhler, Focal Point WSIS, UNCTAD

Questions and answers

• Networking: understanding the complementary role of each player in the tourism sector
• Inclusion of smaller tourism actors and remote areas in national ICT tourism strategies
• Distributing leadership for the joint design of relevant e-strategies

16.45 – 17.50: e-Marketing and tourism

Panelists:
• Mr. Jamie Murphy, Associate Professor of E-Marketing, University of Western Australia Business School, Australia [193 KB]
• Mr. Ibrahim Shah Taarit Shah, Head e-Commerce, Application Service Hosting, TeleKom Malaysia [2'155 KB]
• Mr. Julien Cormier, Head, e-Marketing Department, Ministry of Tourism of Quebec, Canada [2'769 KB]

Facilitator: Mr. Sven Callebaut, Regional Expert Cambodia and Lao PDR, UNCTAD

Questions and answers

 • Turning business around classical product-push approach to consumer-centric marketing
• Growth benefits through an efficient e-marketing strategy
• Ways forward ; opportunities offered by the cost effective e-marketing tool and success stories

17.50 - 18.00: Closing statement

- Mrs. Anh-Nga Tran-Nguyen, Director of SITE Division, UNCTAD [15 KB]